GOVERNANCE


Role of Stakeholders

CHI honors all its legal and voluntary commitments to stakeholder rights and provides all its key stakeholders with the opportunity to obtain effective and prompt redress whenever their rights are at risk or violated. All stakeholders are encouraged to communicate their concerns about unethical practices to the board. Their rights will not be compromised for doing so.

Key stakeholders are as follows:

Customers

  • The Company has a Customer First Policy that prioritizes added value in the delivery of products and services to satisfy the expectations of customers.

 

Local Communities

  • CHI strives to be socially responsible in their dealings with their neighboring communities in the areas where it operates.

 

Suppliers and Contractors

  • The Company implements standard procurement policies and procedures across its business units.

 

Employees

  • They are integral to the organization and to the corporate governance processes. Highlights of the 2020 Personality and Lifestyle Upliftment Strategy (PLUS) are outlined in pages 52 and 53 of the company’s annual report.

 

Compliance

  • The Company complies with all legal, consumer, and financial reporting requirements against corruption, including extortion and bribery. To this end, there has been no reported incident of any violation.

 

Government

  • CHI presents them with all information required to evaluate its credit standing.