Value Delivery Chain

The Company’s Quality, Environment, Health and Safety Manual covers the entire spectrum of documented processes and procedures that serves as the Company’s guide in the delivery of products and services that meet the needs of its customers.

The teams in the value delivery chain execute these processes at various stages in its operations. They continually seek to address customer needs, environmental impacts, social issues, health and safety, compliance with applicable statutory and regulatory laws across the products’ life cycle beginning from identification, creation to delivery of customer value.

The primary activities in each link of the chain are supported by the corporate services processes, providing the systems, technologies, human resources and communication support.

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The 2011 Regular Annual Stockholders' Meeting.