In 2011, CHI and its subsidiary Cebu Property Ventures and Development Corporation's (CPVDC) Quality, Environment, Health and Safety Management Systems (QEHS MS) were re-certified to ISO 9001 under the new edition (2008) and continue to be certified to ISO 14001:2004 and OHSAS 18001:2007. This integrated management system covers the design and development for construction management in real state development, commercial center operations and management, property management and office leasing. The audit of certifying body, Certification International, raised zero non-conformities.

The audit report highlighted top management’s involvement and commitment in the implementation and continual improvement of the integrated management system and the attainment of customer satisfaction, considered as one of the main drivers of management policies and programs. Audit results showed that the requirements of the three standards are "seamlessly embedded into the operational activities and business operations of the organization."

QEHS Policies Interrelationship

From the Company’s perspective, the Integrated Management System (IMS) policies are the guideposts on the Company's objectives and targets for:

1. Products and services - These should be of the best quality, with no negative impact on the environment, and delivered with minimal risk to people working for the Company.
2. The laws and regulations relevant to the business - CHI’s aim is to go beyond mere compliance and to become the industry trailblazer in best governance practices.
3. Employees - The Company ensures that they are competent to deliver the Company’s products and services of the best quality; are cognizant of the environmental impacts and occupational health and safety risks of what they are doing; and are working to prevent any negative impact and risk from occuring and recurring.
4. System - The Company aims to continually improve its system through a structured approach because it recognizes that customers' requirements are continually changing.

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Raising QEHS MS Awareness among Suppliers and Contractors

To ensure that other interested parties (contractors, outsourced personnel and merchants) are made aware of the Company’s QEHS MS, the information is disseminated through these means:

• For contractors, the Company does information dissemination through orientations and regular meetings, as reflected in the provisions of the contract.
• Potential merchants are oriented on the Company’s QEHS requirements prior to the awarding of lease. This is also captured in the processes of the Retail Business Group.
• The outsourced personnel are made to undergo an orientation prior to their deployment to the units. They also participate as auditees in the internal and external QEHS MS audits.